Staff Software Engineer
ServiceNow · Hyderabad, Telangana · full-time
Source: Adzuna
Posted 26/9/2026
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Job Description The Staff Software Engineer (IC4) on AI-Native ITSM designs, builds, ships, and operates capabilities whose core behavior is model-driven rather than explicitly authored—agentic and conversational experiences that interpret an IT operator's or end-user's intent, reason over incident, request, change, and knowledge contexts, invoke tools and workflows, and act on the user's behalf across the incident-to-resolution and request-to-fulfillment lifecycles. An agent operating on incid…
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