Software Engineer II, Associate Experience
Amazon · India · full-time
Source: Adzuna
Posted 20/9/2026
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Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. Our Associate Experience organization owns the products, platforms, and AI systems that determine how Customer Service Associates (CSAs) onboard, learn, receive coaching, improve performance, and collaborate with AI to deliver exceptional customer outcomes. As Customer Service evolves, associates will increasingly solve sophisticated customer problems while AI automates routine inte…
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