Operations Team Member_SUPPORT SERVICES_0218_1461_1060496
Kotak Mahindra Bank · Thane, Maharashtra · full-time
Source: Adzuna
Posted 14/10/2026
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Description Key Responsibilities Lead the Quality Control function for Operations 360 and ensure robust quality governance across processes. Conduct periodic quality reviews, process audits, and transaction testing to assess adherence to internal policies and regulatory requirements. Identify operational risks, control gaps, and process deviations and drive timely corrective actions. Monitor and analyze quality metrics, error trends, service failures, and root causes. Develop and implement qual…
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