Lead Technical Support Engineer

Role Overview We are looking for a Support Lead Engineer who can lead technical support operations, handle L3 escalations, and bridge the gap between customers and engineering. This role is perfect for someone with strong backend debugging skills (preferably Node.js exposure) and a problem-solving mindset. Key Responsibilities ● Lead and manage escalated technical issues (L3 support). ● Debug backend services, APIs, and integrations built in Node.js. ● Analyze logs, traces, and metrics to diagn…